John Hochfelder’s Legal Services

10-Part Client Services Guarantee

When you hire my services, I promise you will receive…


  1. Close Personal Attention. I promise I will answer all your questions, meet with you as often as you wish, and do everything possible to treat you the way I like to be treated when I’m the client.
  2. Immediate Access. I promise I will speak with you immediately if I’m in the office and available when you call. If I’m out of the office or with a client, I will return your call as soon as I finish. I am always on pager when I’m not in the office.
  3. Prompt Return Calls. I promise I will make every effort to return your phone calls promptly. If I’m in court or away from the office for another reason, I’ll return your call as quickly as I can.
  4. Quick Response to Your Requests. Whenever you need something from my office, please don’t hesitate to call. I promise I’ll respond as quickly as possible.
  5. Confidential Service. I promise when you hire me, everything I do for you is confidential. No one outside my office will know anything about your case, except those with whom I’m working to settle your claim.
  6. Contingency Fee. On cases I accept, I get a contingency fee of one third. This means I receive one third of the money I recover for you. If I do not recover any money, I don’t receive a fee. I will never ask you for a retainer or deposit. I will never ask you to pay me by the hour. I get paid only after I collect money for you.
  7. Current Knowledge. I work hard to maintain the highest level of knowledge in the areas in which I practice. I eagerly attend continuing legal education seminars so I stay up to date on the newest laws and latest court decisions. I also teach continuing lawyer education programs in the personal injury field. And I publish New York Injury Cases Blog where I educate judges, lawyers and the public about the valuation of injury cases.
  8. Competent Services. The seminars and workshops I attend allow me to provide you with the latest information, most effective techniques, and most efficient methods so you receive the full legal protection the law allows.
  9. Aggressive Representation. Most lawyers are not trial attorneys. So when a conflict arises that requires court appearances, they often send the case to another lawyer. Since I am a trial lawyer, I will gladly represent you in court if the insurance company does not offer us a reasonable settlement. One thing is for sure: I’ll help you every step of the way.
  10. More Than You Expect. If you think of some way I can provide you with better service, or better meet your needs, please tell me how. Even though we work together on your injury claim, still, I’m not a mind reader. If you have something troubling you — or if you have a concern or a problem — please discuss it with me. If I can help you, I will. And if I can’t help you, I may know someone who can. A good lawyer-client relationship deals with all types of problems, not just legal problems. So if something crosses your mind and you want my input, I’ll be happy to help.